Customer Support

Shipping
Pricing
Payment
Returns
Warranty
Maintenance

Shipping

We ship Pivot Pegz Nationwide within the US and also Internationally.

National Orders - US

We ship Pivot Pegz nationwide throughout the United States. We ship from our New Jersey location.

Shipping time usually takes around 2-5 business days for Express Shipping and around 3-7 days for Standard/Ground Shipping depending on your location.

We have low flat-rate national shipping fees of $9.50 for Standard Shipping and $14.50 for Express Shipping per order.

Flat-rate shipping: If you add a Topper Kit or Service Kit to your Pivot Pegz order you will not be charged any additional shipping cost. Our system will automatically deduct any additional shipping cost from your total during the check out process.

Note: If you live in a country that has an authorized Pivot Pegz distributor your order may be shipped to you by that authorized distributor in your country if stock on hand permits. If stock is unavailable at that location then your order will be shipped to you from the next closest warehouse distribution point that contains stock to supply your order.

International Orders - Worldwide

We ship Pivot Pegz internationally, worldwide. We ship from our New Jersey location in the US.

Shipping time usually takes around 3-7 business days for Express Shipping and around 4-14 days for Standard Shipping but sometimes can be slower due to customs & import processing in your country.

We have low flat-rate international shipping fees of $24.50 for Standard Shipping and $49.50 for Express Shipping per order.

Note: Additional shipping charges may be applied to certain countries or locations because of addition shipping fees associated from distance or carriers fees.

We have flat-rate shipping. If you add a Topper Kit or Service Kit to your Pivot Pegz order you will not be charged any additional shipping cost. Our system will automatically deduct any additional shipping cost from your total during the check out process.

Note: If you live in a country that has an authorized Pivot Pegz distributor your order may be shipped to you by that authorized distributor in your country if stock on hand permits. If stock is unavailable at that location then your order will be shipped to you from the next closest warehouse distribution point that contains stock to supply your order.

IMPORTANT NOTES RELATING TO INTERNATIONAL ORDERS:  
International orders may be subject to importation fees such as customs clearance fees, duties and taxes, which are applied by your government Customs department once your shipment reaches your country. Any importation fees or charges for customs clearance, import duties and taxes are borne by the customer/importer of the shipment. This means that you may need to pay importation fees relating to your shipment. Customs policies and importation fees vary a lot from country to country and we are unable to know if you will be charged any importation fees or what amount the fees will be; please contact your local customs office or government website for further information relating to importation fees for your country. SPECIAL NOTE: If the customer/importer refuses to pay the import duties and/or taxes associated with their order/parcel and the parcel is subsequently returned to us due to the refusal to pay duties and/or taxes then any initial outbound shipping costs as well as any return shipping costs charged to us due to the return of the parcel will be deducted from any refund issued to the customer/importer.

COVID-19 Impact

We are building and shipping orders as quickly as possible however please note the virus situation is impacting a lot of businesses and shipping companies as well as the postal systems around the world and shipping times may be slower than normal.

Pricing

Mark 4 Pivot Pegz New (bigger platform)

USD 199 / set/pair.

Mark 3 Pivot Pegz

USD 184 / set/pair.

Tax may be payable on your purchase as part of the tax law in your state or country.

Note: Our website handles multi currency which means you can purchase in your local currency if appears in the currency selector dropdown list in the top right corner of our website.

Simply select your currency and you can view the product price and checkout/purchase in your local currency, this is a great new offering for our customers worldwide :)

Payment

You can pay via PayPal, ApplePay, GPay, Amazon Payments, Shopify Payments, MasterCard, VISA, American Express, JCB and more.

Our website utilizes STRIPE a globally recognize secure e-commerce payment system. You don’t need to have a STRIPE account to purchase via our website. Simply add your product(s) to the Cart, then proceed to Checkout where you can pay via any of the other methods listed above.

Returns

Every set of Pivot Pegz purchased via our online shop is covered by our 30 Day Money Back Guarantee. If you're not totally satisfied with our product you can return it to us within 30 days of purchase and we'll refund the full purchase price. Please email support@pivotpegz.com for a Customer Return Number (CRN) before returning any merchandise.

Any product returned must be in 'Like New' Condition and contain everything it came with. All items returned must include the original packaging and a copy of the original sales receipt.

Merchandise returned without original packaging and sales receipt, or merchandise that has been used and is not in ‘Like New’ condition, will incur a 20% restock fee. Shipping and handling costs related to returned merchandise are non refundable. Click here to view our full REFUND POLICY

Warranty

To activate your warranty - Please fill in and submit the form at the bottom of this page.

Pivot Pegz® are designed and built to perform to the highest standard and we standby the long term performance of our product by offering our unique Pivot Pegz Limited Lifetime Warranty. Once activated the Limited Lifetime Warranty covers Pivot Pegz against breakage even if they are used in a race environment. For full details on the warranty please read below.

Important

You must activate your Warranty within 60 days of purchase. To activate the Warranty you must fill in and submit the Warranty Activation Form (see bottom of page) - OR - fill in and post us the Warranty Card included in your retail box.

Warranty Details

We warrant the Main Component Parts of Pivot Pegz against breakage for the lifetime of use and ownership by the original purchaser. We agree to replace any broken Main Component Parts we deem to be validly claimed under this warranty.

We reserve the right to decline any warranty claim that we deem to be invalid. The Limited Lifetime Warranty claim will be deemed invalid if there are any signs of neglect, modification, tampering, incorrect fitment or misuse of the product.

The Limited Lifetime Warranty covers the Main Component Parts of Pivot Pegz, those being the stainless steel Peg Mount Assembly (part 7) and the stainless steel Peg Body (part 5) as identified in the diagram below.

Warranty Activation

In order to activate the Limited Lifetime Warranty you must fill in and submit the online Warranty Activation Form (see form below) within 60 days of purchase. You must retain your original proof of purchase. In the event of a claim you may be asked to send your proof of purchase with the item being returned. If the Warranty is not activated within 60 days of purchase the Limited Lifetime Warranty will be deemed invalid.

Claim Process

There are two ways of making a Warranty claim:

1Return the product to the original place of purchase. The place of purchase may replace it for you immediately, or may assist you in shipping your claim to a PIVOT PEGZ distribution agent for processing.
2Contact PIVOT PEGZ via our Contact Us page and we'll send you instructions on how to submit your Warranty claim.

Warranty Activation Form

Please fill out the Warranty Activation Form below and submit it by pressing the Send button. You will see a pop up notification at the top of this page to confirmation that your Warranty Activation has been received. We recommend that you print a copy or take a screengrab of this completed page for your records and keep it in a safe place along with your proof of purchase.

Please Note: Your information, including your email address, will be kept strictly confidential and will not be passed on to any other party.

Warranty Activation Form

Maintenance

If you keep the internals parts (pivot shaft and o-rings) lubricated with good quality extreme pressure grease, such as Castrol Premium Heavy Duty or similar, your Pivot Pegz should last for years. The grease keeps the water and junk out and keeps everything lubricated.

We have customers who have had their Pivot Pegz for years and they are still going strong. Lubrication is the key. We have high end riders who clean and lube their Pivot Pegz every 3 races/rides and we also have riders who clean and lube their Pivot Pegz once every 6 to 12 months. It all depends on the type of riding and the riding environment, for example whether it's MX, Enduro, Trail or light weekend road/trail riding and also if its light dirt, heavy dirt, mud, water, etc.

You can view our ASSEMBLY PAGE to view assembly and dis-assembly step by step guide and schematic diagram, or the PDF Information Sheet below will give you the run down on all the details relating to installation, servicing, dis-assemble and reassembly etc.

Pivot Pegz Information Sheet PDF

This PDF gives you everything you need to know about installing, maintaining and servicing your Pivot Pegz. The PDF also includes a schematic diagram and step-by-step instructions on how to dis-assemble and reassemble Pivot Pegz.

Download PDF Section image